Did you make a mistake? Did you order the wrong size? That can happen to anyone ....
Would you like to return a purchase from the webshop? Below you will find the return instructions. Follow this carefully and everything will be alright! If you want to dispense with your purchase in your capacity as consumer, you can exchange or return your purchase within 14 days in accordance with the contents of our General Terms and Conditions of Sale.
1. Register your return in writing by mail (or by letter): (firstname.lastname@example.org) stating your order number in the subject of your e-mail. Also state the reason for the return (too large, too small, not according to expectation, ...).
2. Send your return, unworn, with all labels and packaging within 14 days back to:
Little Kings and Queens - webshop
K. Maenhoutstraat 7
3. In your package with the return items, add a document with the following information:
- your order number + name
- the reason for the return
- Your return will be refunded within 10 working days after receipt.
- If you paid via the online payment platform, we will refund the amount via this route.
- If you pay by bank transfer, we will also refund the amount by bank transfer.
- Would you like a voucher? Mention this when you return and we will email you the voucher.
- Shipping costs are not refunded.
Do you want to order a new article? Order this in the webshop and go through the normal ordering and payment process, so we do not delay the delivery of your new pieces.
6. What can not you return?
- For hygienic reasons, bath- and underwear will not be returned.
- Items of which labels have been removed and / or items that are worn or damaged will not be returned
- Items bought in the physical shop in Sint-Martens-Latem can be exchanged, on presentation of the receipt and within 14 days. Items purchased in the physical shop are never refunded.
7. Shipping costs are not refunded.
You will also find a detailed description under point 8. RETURN SHIPMENTS in our General Terms and Conditions of Sale.
If there is something wrong with the items you ordered, please let us know as soon as possible by mail email@example.com, or by phone on +32 9 221 04 31.